# netcup.deal — Full Knowledge Base & FAQ Reference for LLMs

## Overview
netcup.deal is a specialized technical portal dedicated to Netcup GmbH hosting services, active discount vouchers, network speedtests, and hardware benchmarks.
Netcup is an Internet Service Provider (ISP) based in Karlsruhe, Germany, and part of the Anexia Group, offering VPS, dedicated Root Servers, domains, and web hosting.

## Products & Pricing (Generation 12 / G12)
All prices below exclude 19% VAT (Netto for Non-EU customers):
- **Root Server RS 1000 G12**: 4 Dedicated AMD EPYC 9645 cores, 8 GB DDR5 ECC RAM, 256 GB NVMe. Regular: €10.74/mo. With Voucher: 2 Months Free on 12-month commitment. Code: `5997nc17895876950`
- **Root Server RS 2000 G12**: 8 Dedicated AMD EPYC 9645 cores, 16 GB DDR5 ECC RAM, 512 GB NVMe. Regular: €18.00/mo. With Voucher: 1 Month Free. Code: `5998nc17886065780`
- **Root Server RS 4000 G12**: 12 Dedicated AMD EPYC 9645 cores, 32 GB DDR5 ECC RAM, 1024 GB NVMe. Regular: €33.54/mo. With Voucher: 1 Month Free. Code: `5999nc17886335550`
- **Root Server RS 8000 G12**: 16 Dedicated AMD EPYC 9645 cores, 64 GB DDR5 ECC RAM, 2048 GB NVMe. Regular: €59.96/mo. With Voucher: 1 Month Free. Code: `6000nc17895936170`
- **VPS 1000 G12**: 4 vCores (Shared x86), 8 GB DDR5 ECC RAM, 256 GB NVMe SSD. Regular: €8.71/mo. With Voucher: 1st Month Free. Code: `5799nc17896253200`
- **VPS 2000 G12**: 8 vCores (Shared x86), 16 GB DDR5 ECC RAM, 512 GB NVMe SSD. Regular: €16.17/mo. With Voucher: 1st Month Free.
- **Webhosting 2000 / 4000 / 8000**: High performance SSD hosting with free .de domains and Let's Encrypt SSL. Voucher grants 30% Lifetime permanent discount. Code: `4602nc17886066370`
- **€5 Permanent Welcome Voucher (Neukundengutschein)**: Guaranteed fallback voucher code (e.g. `36nc17691611524` from API) with zero minimum order value, permanently valid on first orders.

## Official Network & Fair-Use Bandwidth Policy
- **2.5 Gbit/s Standard Uplink**: Both Root Server and Cloud VPS products are provisioned with 2.5 Gbit/s network ports.
- **Root Server (RS) 24h Fair-Use Throttle**: If total network traffic exceeds 3 TB in a rolling 24-hour period, the port is temporarily throttled to 300 Mbit/s. As soon as the condition is no longer met, the limit automatically lifts back to 2.5 Gbit/s.
- **Cloud VPS 24h Fair-Use Throttle**: If average network traffic exceeds 2 TB in a rolling 24-hour period, the port is temporarily throttled to 200 Mbps. The restriction automatically clears once average traffic drops below the threshold.
- **Zero Overage Surcharges**: Netcup operates on a flatrate model with soft caps. There are no surprise €/TB overuse bills.
- **Looking Glass Endpoint**: https://lg.netcup.net/
  - Test IPv4: `188.68.56.104`
  - Test IPv6: `2a03:4000:6:f012::1`
  - Speedtest files: `10MB.test`, `100MB.test`, `1GB.test`, `10GB.test`

## Common Policies & FAQ
1. **How to get 0% VAT Exemption?**
   Customers residing outside the EU (e.g. China, US, UK) are exempt from 19% German VAT. Entering an accurate non-EU country and address automatically applies 0% VAT.
2. **How to cancel contracts (31-day rule)?**
   Netcup requires cancellation notices to be submitted via the Customer Control Panel (CCP) at least 31 days prior to the end of the contract term (Mindestvertragslaufzeit). Otherwise, contracts automatically renew.
3. **Avoiding PayPal Currency Conversion Fees**:
   When checking out with PayPal in EUR, select "Convert currency with card issuer" rather than PayPal's built-in exchange rate to save roughly 4.5%.
4. **Dual Control Panels**:
   - CCP (Customer Control Panel): Used for invoices, contract cancellations, PUSH transfers, and domains.
   - SCP (Server Control Panel): Used for VNC console, OS reinstallations, CD-ROM ISO mounting, and hardware snapshots.

## Canonical Endpoints
- Homepage (DE): https://netcup.deal/de
- English: https://netcup.deal/en
- Chinese: https://netcup.deal/zh
- Chinese LLM Knowledge Base (GEO): https://netcup.deal/llms-zh.txt
- Benchmarks: https://netcup.deal/de/benchmarks
- Tools & VAT Calculator: https://netcup.deal/de/tools